Returns/Refunds

We want you to be completely satisfied with your purchase. If you are unhappy for any reason, we accept returns within 15 days of delivery for Domestic orders. If the package does not reach us safely, we will not be able to complete the refund. Please make sure you get tracking on your returns so that proof of delivery can be verified. No refunds after 15 days. 


See all details below:


All items must be UNWORN and in it's original condition in order for a refund to be permitted.

 

Any item returned worn or damaged won't be subject to a refund. 


We do not refund shipping costs.


The customer is responsible for the cost of returns.


If you are unable to process a return through our portal- please contact to proceed. 


Please allow 2-3 business days for us to process your return once it has been delivered.


Store credit will be issued to returns received after 15 days.


For credit card payments, please allow 5-10 business days for payment to reflected in your account.
For PayPal payments, please allow 1-2 business days for payment to reflect back into your account.

TO BEGIN THE RETURN PROCESS, PLEASE CLICK THE LINK BELOW TO BE DIRECTED TO OUR PORTAL.

RETURNS/EXCHANGE PORTAL

Exchanges

We accept exchanges within 21 days after your order was delivered to you.

If you wish to return an item that was already exchanged, you can only be provided with store credit.  No refunds will be provided.

Only 1 exchange will be allowed per order

Customer is responsible for shipping costs

There are no refunds for the original shipping cost

Please contact us and express your desire to exchange and which item you wish to exchange it for. If the item is of higher value, you will be repsonsible for the difference in cost. If the item is lower in value, we will refund the difference.

© 2020 by Dasa Soul Artistry

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